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Refund and Returns Policy

This policy explains when we give refunds for services ordered from Drone Studio, a brand of Pro Technologies Limited, and for gift cards and account top-ups bought in our online shop. It does not affect your statutory rights as a consumer. The full conditions of our services are set out in our Terms and Conditions of Service.

1. Aerial photography and video

Cancelling a booking. If you are a consumer and booked online or at a distance, you may cancel within 14 days of the booking without giving a reason. If work has not started, we refund you in full. If you expressly asked us to start within the cancellation period and you cancel after we have started, you pay a proportionate amount for the work done up to the time you tell us you are cancelling, and we refund the rest. If you expressly asked us to start within the cancellation period and confirmed that you would lose the right to cancel once the service is fully performed, the right to cancel ends when the service has been fully performed.

Late cancellation. If you cancel less than 24 hours before an agreed shoot, business customers pay 50% of the price; consumers pay only the confirmed costs and losses caused by the cancellation, up to 50% of the price. During the 14-day statutory cancellation period, the late cancellation rule does not apply to consumers. If work has started at your express request, you pay only a proportionate amount for the part already done; otherwise we refund you in full.

Weather and flight restrictions. If we move the shoot because of weather or flight restrictions, there is no extra charge, and we rebook at the first suitable slot.

If the flight cannot go ahead. If the flight cannot go ahead, we charge only costs agreed in advance, and only if access was not provided or essential information you gave us was wrong. If it cannot go ahead because of weather, flight restrictions or an error in our own checks, there is no charge.

If the work is not done as agreed. Every request for a refund for a one-off service is looked at individually. If our work is not done with reasonable care and skill or does not match what was agreed, tell us and we will reshoot or fix it free of charge; if that is not possible or does not solve the problem, you are entitled to a price reduction or refund under the Consumer Rights Act 2015.

Your files. Finished files are available to download for 30 days after delivery, unless agreed otherwise; original footage is kept for 90 days after the shoot. After these periods we delete them. Material you have agreed we may use in our portfolio is kept separately, for that purpose only. Please download and keep your own copy within this period.

2. Gift cards and account top-ups

Gift cards and account top-ups bought in our online shop are covered by the general Terms and Conditions of Pro Technologies Limited and the conditions stated for the product. A gift card can be used only to pay for products and services on the website; unused balance is not refunded, except where the law requires it — for example, the 14-day right to cancel an unused card bought online. Funds added to your account credit are intended for buying our products and services and cannot be withdrawn, except where required by applicable law.

3. How we refund

We refund using the method you paid with, within these time limits:

  • Cancelling a booking within 14 days (section 1): within 14 days of you telling us that you are cancelling. If, at your request, we started the work within those 14 days, we deduct the value of the work done up to the date you cancelled.
  • Work not done as agreed: within 14 days of agreeing that you are entitled to a refund.
  • Cancelling an unused gift card bought online (section 2): within 14 days of you telling us that you are cancelling.

PayPal payments are refunded to PayPal and bank transfers to the account they came from. Payments made in cryptocurrency are refunded in the same coin, in an amount equal to the original payment in pounds at the exchange rate on the day of the refund. We pay the network fee.

Contact

For questions about refunds and returns, email info@dronestudio.uk.

Last updated: 2 November 2026